How return and refund expectations are communicated

This page gives customers a clear understanding of how return-related requests are handled from a storefront perspective.

Any eligibility conditions, process expectations, and follow-up communication should be presented in a simple, readable format.

If an item arrives damaged, defective, or different from what you ordered, this is treated differently from a change-of-mind return: tell us as soon as possible through your order's return request or the Contact Us page, with a clear photo of the item.

These requests are prioritized during review, since the issue originated with the order rather than a change in preference.

Customers who need additional help after reviewing this page should use the Contact Us form for further support.